ABSTRACT
The research project is titled “the impact of collective Bargaining as an effective tool for solving industrial dispute in Hamdala Hotel Kaduna”. The main objective among others is to headlight the benefit to be derived from effective collective bargaining toward organizational development. The scene method, using the questionnaire with linkert scale option was adopted in order to ensure that all the respondents were served similar question. In there chapter one of this paper writing which is the background of the study reveals that conflict and disputes whether in the form of open hostility or quite dissemination becomes inevitably issues that every organization must strive to curtail and the main objective of the study is to highlight the benefits to be derived from effective collective bargaining towards organizational development. It also revealed in this paper of the chapter two that the literature review is to ensure adequate review of necessary materials on the option, and suggestions, views and discoveries of various authors, and it is mentioned in the chapter three that research design is used in collection of data for this study. The researcher is employed the use of survey research design in order to study large and small populations. The researcher also explained in chapter on how the method used by the researcher to gather the data which the researcher now intends to present analyze. From the findings of this discussion, that collective bargaining is an important tool resolving industrial conflict.
TABLE OF CONTENTS
Title Page i
Declaration ii
Approval Page
Dedication
Abstract
Table of Contents vii
CHAPTER ONE:
INTRODUCTION
1.1 Background of the study 1
1.2 Historical background of Hamdala Hotel Plc Kaduna 3
1.3 Statement of the General Problem 4
1.4 Objective of the study 5
1.5 Significance of the study 5
1.6 Statement of hypothesis 6
1.7 Scope of the study 6
1.8 Limitation of the study 7
1.9 Definition of terms 7
CHAPTER TWO:
LITERATURE REVIEW
2.0 Introduction 9
2.1 Review of related literature 9
2.2 What is collective bargaining 10
2.3 Condition for effective collective bargaining 12
2.4 Preparing for collective bargaining process 16
2.5 The importance of collective bargaining in the public sector in Nigeria 21
2.6 Purpose of collective bargaining in the public sector in Nigeria 22
2.7 Labour management relations during economic recession 24
2.8 Grievance and industrial conflicts 27
2.9 Industrial conflicts 29
2.10 Resolution of industrial conflicts 30
2.11 Critiques to Collective Bargaining 32
2.12 Summary of review 33
CHAPTER THREE:
RESEARCH METHODOLOGY
3.1 Introduction 35
3.2 Research design 35
3.3 Area of study 35
3.4 Population of the study 36
3.5 Sample size 36
3.6 Instrument for data collection 36
3.7 Reliability of the instrument 37
3.8 Validity of the Instrument 38
3.9 Method of data Collection 38
3.10 Method of Data Analysis 39
CHAPTER FOUR:
DATA PRESENTATION AND ANALYSIS
4.1 Introduction 41
4.2 Characteristics of the respondents 41
4.3 Presentation of Data Analysis 43
4.4 Discussion of Findings 48
4.5 Summary of findings 49
CHAPTER FIVE:
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary 51
5.2 Conclusion 52
5.3 Recommendation 53
Biography 54
Appendix 56
